Root Cause Problem Solving: Methods and Tools

Tough times require searching for things that we can change and making them better. But so often problems are solved with 'band-aids' and not root cause solutions. This approach is getting too expensive and at best only helps companies tread water. To combat these issues and adopt a fresh approach, teams can use the methods and tools of Root Cause Problem Solving to first view problems as opportunities for improvement, identify root causes and implement solutions to prevent recurrence. Benefits include improved quality and customer satisfaction, reduced operation costs, and greater employee knowledge of work processes.

This proven 8-step approach to problem solving will help improve operational and financial performance by identifying causes and implementing solutions to significant or recurring problems. This approach to problem solving is used by many major automotive manufacturers.

What Will You Learn

By participating in this web seminar, you will be able to:
  • Describe the 8-Step Problem Solving Methodology
  • Define the difference between Symptom and Root Cause
  • Discover the role of problem solving in Continuous Improvement
  • Use tools and techniques to solve problems
  • Write an action plan to apply problem solving to a specific concern

Is This Course For You

This course is applicable to those directly working in or responsible for performance improvement of any definable, repetitive process, e.g. manufacturing, design, logistics, purchasing, sales, or distribution, including: manufacturing managers, supervisors and team leaders; manufacturing engineers; design engineers; quality engineers and technicians; technical managers; project team leaders; problem solving and quality improvement facilitators; anyone whose role includes problem solving; therefore all supervisors and lead personnel.

Materials Provided

This data is not available at this time

Course Requirements

*Global toll-free telephone numbers are provided for many countries outside the U.S., but are limited to those on the WebEx call-in toll-free number list. Check here to see if your country has a global call-in toll free telephone number for this web seminar. If your country is not listed, you may still connect using the US/Canada Call-in toll number or Voice over Internet Protocol (VoIP).

Although WebEx Training Manager will automatically launch when you join the web seminar, you or your system administrator are encouraged to download the plug-in in advance to help ensure successful setup. Click here, then follow the onscreen instructions.

Topics

Session 1
  • Overview
    • Following a process approach
    • What is a problem?
    • Inhibitors to effective problem solving
    • 8-step problem solving process overview
  • Step 1: See the Problem as an Opportunity
    • Framing the problem solving effort
    • Identifying team members
    • Team roles
  • Step 2: Describe the Problem
    • Symptoms vs. Causes
    • Methods for describing the problem
    • Using and charting data
    • Problem Is/Is-Not analysis
Session 2
  • Step 3: Implement Containment
    • Protect the Customer
    • Process Control Plan
  • Step 4: Recognize Potential Root Causes
    • Identifying possible causes
    • Process Maps
    • Cause-Effect diagrams
    • 5-Why tool
Session 3
  • Step 5: Design Solution
    • Solutions that don't work
    • Process Controls and Error Proofing
    • Standardized Work
  • Step 6: Implement Permanent Corrective Actions
    • Plan the work
    • Complete system changes
    • Verify effectiveness
Session 4
  • Step 7: Prevent Recurrence
    • Was the problem eliminated?
    • Layered audits
    • Leverage learnings with FMEA
  • Step 8: Recognize Efforts
    • Team debrief and lessons learned
    • Evaluate and celebrate success
  • Summary
    • Sufficiency checklist for effective problem solving
    • Continuous Improvement