Introduction to ISO 9001:2015 and IATF 16949:2016

The concept of a Quality System’s approach to business has been employed successfully and sometimes not so successfully for several decades. The International Organization for Standardization (ISO) has been supplying standards that list the key elements/clauses and requirements for building and implementing Quality Systems for over 30 years. These standards are based on the relatively simple concepts of Total Quality Management (TQM), essential principals of management, and a “Process” approach. These standards have been revised several times over the years to make them more realistic and user friendly.

This course explains the basic concepts of TQM, Quality Management Systems and Customer Oriented Processes. The course explains the requirements outlined in the most recent (2015) revision of the ISO 9001 Standard, and the additional requirements of the new (as of 2016) automotive industry standard, IATF 16949. From there the course then lays out a road map for implementing an effective Quality System that complies with these requirements. Quality Audits to play an important role in the implementation, maintenance and continual improvement of Quality Management Systems. The course prepares participants for Quality Audits from the standpoint of either and Auditee or Internal Auditor. Unsuccessful efforts at building a Quality System are usually due to a lack of clear understanding and vision which results in a difficult to follow system, this course helps to avoid those pitfalls.

What Will You Learn

Upon completion of this course the participants will be able to:
  • Recognize the basic tenets of TQM (Total Quality Management) and will be able to connect the concepts of TQM with the ISO -9000 Quality Standards
  • Describe the importance of Customer Oriented Process and explain how they function to provide ongoing customer satisfaction
  • Use basic tools like the “Turtle Diagram” to build define and build a Customer Oriented Process.
  • Explain the basic structure of the ISO 9001:2015 Quality Standard and the additional requirements of the Automotive Industry Quality Standard IATF 16949:2016
  • Identify the differences between previous versions of the standards and latest updates
  • Comprehend the role of risk, risk assessment and risk control on the success of the modern organization
  • Identify basic quality tools and understand the role these tools play in supporting effective implementation of the standards, including process auditing
  • Focus on “process thinking”
  • Identify the role that all members of the organization play in supporting the standard(s) and most importantly meeting customer expectations

Is This Course For You

This course is designed for a person that will play a role in building, implementing, auditing or working within a Quality System.

Materials Provided

This data is not available at this time

Course Requirements

This data is not available at this time


I. Introductions
  • Instructor’ experience and qualifications
  • Participant’s experience and Quality System history
  • Identifying the current state of the Quality Systems at their organizations and questions that they may have
II. Basic Concepts)
  • Consistently meeting customer requirements in today’s world
  • Total Quality Management
  • The philosophy behind the Quality Standards
  • Continual Improvement and PDCA (Plan-Do-Check-Act)
III. Process Approach to Business
  • Customer Oriented Processes
  • Support Processes
  • Management Processes
  • Identifying our essential processes
IV. Building and Analyzing Customer Oriented Processes
  • Who are your customers
  • Customer Oriented Process Model
  • Turtle Diagram
  • Example of analysis of a process
V. The Organization of the Quality Standards
  • Previous Revisions and the need for change
  • The Overall ISO 9000 Standard
  • ISO 9001:2015 Clauses
  • The Quality Standard’s basic requirements
  • The new focus on risk
  • Activity: Match the requirement with the clause
VI. Strategy for building a Quality System and the role of the Auditors
  • Basic tools required for compliance and continual improvement
  • Auditing requirements and basic auditing methodologies
  • Preparation
  • Requirements for achieving certification
  • Effective Process Documentation
  • Working with a Registrar
  • Managing Risk
  • Maintaining the Quality System
  • Internal Quality Auditing
  • Build a plan for your system