Emotional Intelligence for the Engineer
What Will You Learn
- Communicate more effectively with internal and external stakeholders through verbal, written, and electronic formats
- Demonstrate interpersonal and intrapersonal skills which help to develop relationships with the broad and diverse personnel encountered in the work place
- Execute a heightened awareness, perspective, attitude, and motivational techniques with peers and colleagues
- Identify your personality profile through a D.I.S.C analysis which will lead to a reduction in misunderstandings in the workplace
- Compare the six emotional states of an employee and identify how to diffuse highly emotional employees
- Implement active listening and validation, ensuring a productive outcome to communication
Is This Course For You
- Introduction to Emotional Intelligence Change
- What is Emotional Intelligence?
- Analyzing and controlling your emotions and behaviors
- Achieving a more positive interpersonal outcome at work
- What is Emotional Hijacking?
- Differentiating between Stress Diffusion and Stress Management
- Personality Analysis
- What are your personal personality profile characteristics?
- Understanding your own management style, and prioritizing a plan to improve
- D.I.S.C. analysis and profiling to reduce misunderstandings with colleagues and increase productivity
- Practicing “preventative maintenance” in your communication style and stopping problems before they occur
- Self Esteem
- What is Self Esteem?
- What high productivity outcomes can result from excellence?
- Building Emotional Strength
- Focusing your peers, subordinates and associates on solutions, not personal agendas
- Cooperating with colleagues is more attractive than fighting
- EQ Emotional Control Management
- Recognizing the six emotional states an employee can be in
- Defusing highly emotional people who “won’t listen to reason”
- Preventing emotional Hijacking through emotional control techniques
- Developing win-win situations in the workplace
- Introduction to Communication and Proactive Listening
- What are the four levels of listening?
- Pro-active listening skills through sincere attempts to understand
- Actively taking notes and paraphrasing responses without using restatement
- Understanding and utilizing non-verbal communication