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How Do We Know What They Can Do as a Result of the Training?
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Sector:
Language:
English
Abstract
Report of a performance-based assessment following SAE J-2018, Type B, “How did the training change the way service technicians do jobs?”
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A.
Pre/Post-Training Performance Evaluations assess the effectiveness of the training as changing the work of most trainees in the service bays.
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B.
Performance-based assessment can supply feedback to improve:
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1)
the training and future instruction
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2)
supervision of individual technicians.
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1)
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C.
Traditional Pre/Post test questions did not measure improvements in performance or knowledge.
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