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Closing the Loop-A Logical Approach to Quality Improvement.
Published June 16, 1992 by Societe des Ingenieurs de l'Automobile in France
Alamo Learning Systems is offering seminars in Total Quality Management using the logical approach to quality improvement based on these three very important lessons:
1. Each company needs to come up with a definition and an approach based on its activities, strategy and culture.
2. Improvement is only lasting when the management takes on the responsibility of defining, implementing and reaching its quality goals.
3. Continuous improvement requires planning, flexibility and the ability to learn from past mistakes.