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Diagnostic Aids Required to Support Service Technicians in Construction Machinery Dealerships
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English
Abstract
The manufacturers goal of maximizing product uptime and maintaining acceptable levels of repair costs is significantly influenced by diagnostics. Diagnostic aids such as test equipment, technical manuals, diagnostic procedures, combined with dealership service department operations, technical training and design of the manufacturers product line directly affect a service technician’s ability and capability to properly support a product. In an “ideal” diagnostic situation, results of reduced diagnostic error and repair costs, with improved product uptime and marketability are more readily achieved. The combined influence of all the factors affecting diagnostics are best considered in total, versus consideration of each factor separately.