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Measuring the Cost of Product Quality
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English
Abstract
A number of steps have recently been taken to measure the cost of product quality at Detroit Diesel Allison. These steps and the concept of setting goals to effect improved product quality and productivity are discussed. The paper expands the basic “cost of unquality” model presented in the “DDA 14-Point Quality Improvement Program” to demonstrate the methodology established to quantify the cost savings which result from quality improvement programs.
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Authors
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Citation
Schmidt, J. and Jackson, J., "Measuring the Cost of Product Quality," SAE Technical Paper 820209, 1982, https://doi.org/10.4271/820209.Also In
Effective Quality Cost Analysis System for Increased Profit and Productivity
Number: SP-0512; Published: 1982-02-01
Number: SP-0512; Published: 1982-02-01
References
- Crosby, Philip B. “Cutting the Cost of Quality.” Boston Industrial Education Institute 1967
- “General Motors Annual Reports.“ 1978
- “Quality Costs--What and How.” Second Edition Milwaukee, Wisconsin American Society for Quality Control 1971
- Crosby, Philip B. “Quality is Free.” New York St. Louis San Francisco McGraw-Hill Book Company 1979
- “Guide For Reducing Quality Costs.” Milwaukee, Wisconsin American Society for Quality Control 1977
- “Quality Assurance News.” 7 9 London Institute of Quality Assurance 1981