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Problem Resolution Process
Technical Paper
2010-36-0459
ISSN: 0148-7191, e-ISSN: 2688-3627
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English
Abstract
In the automotive industry, 8D has been used for many years as the main tool to analyze and solve Quality claims. Due to the complexity of global products manufactured in a global supply chain, a high number of recalls and recurrences problems appeared. Applying Six Sigma skills developed a new methodology that has enhanced the capability to solve problems and avoid reoccurrence. The proposal of this paper is to introduce this methodology to the automotive industry as well as the main benefits and achievements that were reached.
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Citation
Coletta, M., Ueliton, F., and Ferreira, T., "Problem Resolution Process," SAE Technical Paper 2010-36-0459, 2010, https://doi.org/10.4271/2010-36-0459.Also In
References
- Qualipro http://www.qualypro.com.br/blog/wp-content/uploads/2010/05/pdca.doc May 2010
- http://en.wikipedia.org/wiki/Eight_Disciplines_Problem_Solving#History May 2010