This content is not included in
your SAE MOBILUS subscription, or you are not logged in.
Six Sigma in the Service Industry
Technical Paper
2004-01-1764
ISSN: 0148-7191, e-ISSN: 2688-3627
Annotation ability available
Sector:
Language:
English
Abstract
This paper attempts to address the issues of six sigma as they apply to non-manufacturing organizations. Specifically, it summarizes the DMAIC model, and the DCOV model which is the prevention model of the six sigma approach. It concludes with applications of the six sigma approach in service industry and some general comments.
Recommended Content
Technical Paper | Six Sigma Quality: Points and Counterpoints |
Technical Paper | The Relationship between ISO 9001:2000 and Design for Six Sigma (DFSS) |
Technical Paper | Integrating Six Sigma, Performance Excellence and ISO 9001:2000 |
Topic
Citation
Stamatis, D., "Six Sigma in the Service Industry," SAE Technical Paper 2004-01-1764, 2004, https://doi.org/10.4271/2004-01-1764.Also In
References
- Covey, S. R. The 7 habits of highly effective people Covey, Leadership Center Salt Lake City, UT
- Reichfeld, F. 1996 The loyalty effect Harvard Business School Press. Boston, MA
- Bajaria, H. 1998 Are six sigma black belts aware? There is nothing outside of ± 3 sigma! Multiface, Inc. Garden City, MI
- Deming, W. Edwards 1982 Out of crisis MIT Cambridge, Massachusetts
- Neave, H. R. 1990 The Deming dimension SPC Press Knoxville, TN
- Shewhart, W. A. 1931 Economic control of quality of manufactured product D. Van Nostrand NY
- Stamatis, D. H. May 2000 Who need six sigma anyway? Quality Digest 33
- Stamatis, D. H. 2002 Six sigma and beyond: Foundations of excellent performance 1 St. Lucie Press Boca Raton, FL
- Stamatis, D. H. 2003 Six sigma and beyond: Design for six sigma 6 St. Lucie Press Boca Raton, FL
- Stamatis, D. H. 2004 Six sigma simplified Productivity Press N. Y
- Stamatis, D. H. 2003 Six sigma for financial professionals J. Wiley N.Y
- Wheeler D. J. 1999 Beyond capability confusion SPC Press Knoxville, TN