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Management Process to Maintenance Results and Decrease the Costs of Non-Quality
Technical Paper
2000-01-3242
ISSN: 0148-7191, e-ISSN: 2688-3627
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English
Abstract
This paper presents the development of a system that allows the decentralisation of the management of day-by-day activities. This is done by redistributing the responsibilities, in a clear and objective way, and forming teams capable of auto-management their manufacture process.
This system is based in elementary management units (teams). This structure makes possible the fast and precise identification of non-conformity, providing a reply (specific actions of containment and correction) in a skilful time; preventing (of this form) that the problems become “epidemic” and that the non-conformity costs become greater and out of control.
However, a review of support areas structures becomes necessary. Those areas, primordial functions are to support the teams in the resolution of the day-by-day problems and assuming the responsibility on the chronic problems (those on which the manufacture teams do not have resources to solve).
To evaluate (continuously) the efficiency of the system, certification levels had been structured. The generated pointers are used to direct the actions in the operational and management levels; making possible the maintenance of results (by planning day-by-day actions) and treating the chronicle problems (by improvement actions).