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Integrated communications system for a road transport Co.
Published June 14, 1999 by ISATA - Dusseldorf Trade Fair in United Kingdom
Event: ISATA 1999
In this paper an integrated communications system is proposed. In the commercial department of a transport company there is a high traffic of communications, being usual the calls in delay towards several occupied extensions. If it is a client or a suppler who calls, this deficient attention can cause a breaking-off; if it is the driver who calls, it represents an increase of the costs of communications. In general terms, it represents loss of time and money. With the proposed system features, the company will be able to improve the attention to the caller, to increase the capacity to prioritize incoming calls, to decrease costs and to increase the productivity, to make agile and to automate the communications as far as possible, and, finally, to optimize the traffic of vehicle-base calls. Also, information about th4 geographic position of vehicle/load is supplied to the shippers, via Internet or SMS.