This content is not included in
your SAE MOBILUS subscription, or you are not logged in.
Professional and Organizational Barriers in Implementing Maintenance Resource Management Programs: Differences Between Airlines in the United States and India
Technical Paper
1999-01-2979
ISSN: 0148-7191, e-ISSN: 2688-3627
Annotation ability available
Sector:
Language:
English
Abstract
This study, based on Helmreich and Merritt’s (1998) definitions of professional and organizational cultures, identifies the challenges faced by airlines in the United States and India in the implementation of MHF/MRM programs. Data was gathered through ethnographic observations and field interviews (n=350) at two major airlines in the United States and one regional airline in India. The results of this study indicate the following barriers at the professional and organizational levels. At the professional level, an appropriately qualified AMT or AME holds individual airworthiness authority; whereas, the human factors training promotes team performance. Unless specific mechanisms are developed so that the individual AMTs and the AMEs are not coerced into releasing an aircraft in a hurry, the implementation of MHF/MRM programs will not be successful. At the organizational level, there is limited evidence that any of the comparison companies have integrated safety as a core corporate value. Consequently, MHF/MRM programs depend on support from a few key managers and union representatives. If these key people are reassigned, their MRM/MHF programs are likely to fade.
Authors
Citation
Patankar, M., "Professional and Organizational Barriers in Implementing Maintenance Resource Management Programs: Differences Between Airlines in the United States and India," SAE Technical Paper 1999-01-2979, 1999, https://doi.org/10.4271/1999-01-2979.Also In
References
- 1998 Report of the Human Factors in Aviation Maintenance “Best Practices” Focus Group Meeting Indianapolis, IN Purdue University
- Collins, J. C. Porras, J. I. 1997 Built to Last: Successful Habits of Visionary Companies New York, NY HarperCollins Publishers, Inc.
- Drury, C. G. Rangel, J. 1996 Reducing automation-related errors in maintenance and inspection Human Factors in Aviation Maintenance-- Phase VI: Progress Report II 281 306 Washington, D.C. Federal Aviation Administration/Office of Aviation Medicine
- Drury, C. G. Wenner, C. L. Murthy, M. 1997 A proactive error reporting system Human Factors in Aviation Maintenance-- Phase VII: Progress Report 109 121 Washington, D.C. Federal Aviation Administration/Office of Aviation Medicine
- FAA 1998 Strategic Program Plan (CD-ROM) Washington, D.C. Aviation Maintenance Division of Flight Standards Service
- Freiberg, K. 1996 Nuts! Southwest Airlines’ crazy recipe for business and personal success Austin, TX Bard Books
- Goldsby, R. 1996 Training and certification in the aircraft maintenance industry: Technician resources for the twenty-first century Shepard W. T. Human Factors in Aviation - Phase Five Progress Report 229 244 Washington, DC Office of Aviation Medicine, FAA
- Helmreich, R. L. Merritt, A. C. 1998 Culture at Work in Aviation and Medicine: National, Organizational, and Professional Influences Hampshire, U.K. Ashgate Publishing
- Hobbs, A. Robertson, M. 1996 Human factors in aircraft maintenance workshop report Hayward B. Lowe A. Applied Aviation Psychology: Achievement, Change and Challenge 468 474 Brookfield, VT Ashgate Publishing Company
- Kotter, J. 1998 What leaders really do Harvard Business Review on Leadership 37 60 Boston, MA Harvard Business School Press
- Marx, D. 1997 Moving toward 100% error reporting in maintenance Paper presented at the Eleventh Federal Aviation Administration Meeting on Human Factors Issues in Aircraft Maintenance and Inspection: Human error in aviation maintenance
- Patankar, M. Taylor, J. 1998, November 10-12 The multi-party world of aircraft maintenance: a case for systemic management and human factors education Paper presented at the 1998 SAE Airframe/ Engine Maintenance & Repair Conference & Exposition Long Beach, CA
- Taylor, J. C. 1998 Evaluating the effectiveness of Maintenance Resource Management (MRM) Paper presented at the 12th International Symposium on Human Factors in Aircraft Maintenance and Inspection Gatwick, U.K.
- Taylor, J. C. Christensen, T. 1998 Airline Resource Management: Improving Communication Warrendale, PA Society of Automotive Engineers
- Wenner, C. L. Drury, C. G. 1996 A unified reporting system for maintenance facilities Human Factors in Aviation Maintenance-- Phase VI: Progress Report II 191 242 Washington, D.C. Federal Aviation Administration/Office of Aviation Medicine