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Pilot and Controller Communications: Incidents Reported to the NASA Aviation Safety Reporting System
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Abstract
The NASA Aviation Safety Reporting System (ASRS) receives voluntarily submitted aviation incident reports from pilots, air traffic controllers, and other participants within the National Airspace System. The incident reports are evaluated and categorized into categories describing the incident event. One of the many areas that are evaluated in these reports is communication or information transfer issues.
Information transfer issues represent one of the largest categories of problems contained in these reports. The present paper describes ASRS 1993 data on eleven communication problems areas. The communication problem areas of Readback/Hearback and Phraseology were further evaluated for (1) the types of reported incident anomalies associated with these problems, (2) the evaluation of who was the original reporter, (3) who attributed to the primary problem, and (4) the phase of flight where the incident occurred.
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Citation
Connell, L., "Pilot and Controller Communications: Incidents Reported to the NASA Aviation Safety Reporting System," SAE Technical Paper 942137, 1994, https://doi.org/10.4271/942137.Also In
References
- Synopsis of Pilot/Controller Communication Reports June 13 1994
- Aviation Safety Reporting System-Program Summary August 22 1994
- Connell, L. 1994 Aviation Safety Reporting System Synopsis on Pilot and Controller Communication Issues FAA/NASA/DOD Workshop, Methods and Metrics of Voice Communications San Antonio, Texas May 13-14
- Billings, C. Cheaney, E. 1981 Information Transfer Problems in the Aviation System . NASA Technical Paper # 1875
- Monan, W. 1983 Addressee Errors in ATC Communications: The Call Sign Problem . NASA Contractor Report # 166462
- Monan, W. 1986 The Hearback Problem . NASA Contractor Report # 177398
- Morrow, D. Rodvold, M. McGann, A. Mackintosh, M. 1994 Collaborative Strategies in Air-Ground Communication, Invited Panel Presentation on Operational Voice Communication Proceedings from SAE Aerotech '94
- Prinzo, V. Britton, T. 1994 A Taxonomic Analysis of Terminal Air Traffic Control/Pilot Communications, Invited Panel Presentation on Operational Voice Communication Proceedings from SAE Aerotech '94
- Chappell, S. 1994 Aviation Safety Reporting System-Communication in the Skies ALPA, ERAU, NATCA, & USAir, 13th Annual Communicating for Safety Seminar Orlando, Florida May 19 1994