Automotive Training: “A New Process of Learning” - A Nationwide Thrust

Sears Roebuck and Co., Automotive Training Department has implemented a new “Process of Learning.” The process was based upon performance criteria designed to increase technician productivity, improve job task accuracy and ensure completeness of service repairs.

This paper describes the learning process, a self-study approach, training center-based and field clinic approaches used to deliver the training. Four approaches to the evaluation of the performance of technicians is presented.

One training center-based program is detailed in this paper and explains the new “Process of Learning.” The training program, “Brake System Diagnosis and Repair” was the 1990 recipient of the Grand Award for Excellence in Training from the Automotive Training Managers Council. Many of the elements identified by the SAE, Technician Training Committee are found in the Sears approach to training.