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A User-Based Qualitative Usability Assessment and Design Support Assessment Tool
Technical Paper
2005-01-0428
ISSN: 0148-7191, e-ISSN: 2688-3627
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English
Abstract
There is evidence that consumers' emotions can affect their behavior and performance when performing tasks using a system [1]. In the automotive industry, it is particularly important to focus on consumers' emotional experience and its influence on vehicle interactions, in addition to traditional usability and performance measures.
This paper focuses on a qualitative, user-based usability assessment and design support tool that measures subjective dimensions of consumers' experience when interacting with systems. In addition, this paper describes the development of a predictive model relating subjective experience from interacting with a vehicle system and overall satisfaction with that system. Results from this study revealed that consumers' overall satisfaction can be related to dimensions of ease-of-use, shape, and reach/manipulation.
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Authors
Topic
Citation
Chestnut, J., Aryal, B., Gellatly, A., and Kleiss, J., "A User-Based Qualitative Usability Assessment and Design Support Assessment Tool," SAE Technical Paper 2005-01-0428, 2005, https://doi.org/10.4271/2005-01-0428.Also In
Human Factors in Driving, Telematics and Seating Comfort 2005
Number: SP-1934; Published: 2005-04-11
Number: SP-1934; Published: 2005-04-11
References
- Norman, D.A. 2003 Emotional Design. Why we love (or hate) everyday things New York Basic Books
- Liu, Y. 2003 The aesthetic and the ethic dimensions of human factors and design Ergonomics 46 1293 1305
- McGee, M. 2003 Usability magnitude estimation Proceedings of the Human Factors and Ergonomics Society 47 th Annual Meeting 691 695 Santa Monica, CA Human Factors and Ergonomics Society
- Kleiss, J. A. Paine, C. Swanson, A. Jackson, J. 2005 Development of a Subjective Human Factors Scoring and Assessment Technique for the Total Vehicle SAE Technical Paper Series No. 05B-430 Warrendale, PA Society of Automotive Engineers
- Kleiss, J.A. Enke, G. 1999 Assessing Automotive Audio System Visual Appearance Attributes Using Empirical Methods SAE Technical Paper Series No. 99B-174 Warrendale, PA Society of Automotive Engineers